At Xander Elegant, we are committed to ensuring a smooth and reliable delivery experience for all our customers. Please read our shipping policy carefully before placing your order.
1. Delivery Method
We offer Cash on Delivery (COD) as our only payment method. You will be required to pay the full amount at the time of delivery.
2. Order Processing
All orders are processed within 1–3 business days. Once your order has been confirmed and packed, you will receive a notification about the estimated delivery time.
3. Delivery Time
Our standard delivery time is typically between 3 to 7 business days, depending on your location. However, delivery times may vary due to factors such as public holidays, weather conditions, and regional accessibility.
4. Shipping Charges
Shipping charges, if any, will be clearly mentioned at the time of checkout. We occasionally offer free shipping as part of promotions or special offers.
5. Delivery Areas
We currently deliver across selected regions. Before placing your order, please ensure your address is within our delivery coverage.
6. Delays
While we strive to deliver your order within the promised timeframe, unforeseen delays may occasionally occur. We appreciate your patience and understanding in such situations.
7. Failed Deliveries
In case of unsuccessful delivery attempts due to the recipient being unavailable, our delivery partner will attempt re-delivery. Multiple failed delivery attempts may result in the cancellation of the order.
8. Package Inspection
We encourage customers to inspect the package upon delivery. If you notice any visible damage or tampering, please notify the delivery agent and contact our support team immediately.
9. Contact Us
For any questions or concerns regarding shipping, please contact us at [email protected].